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  Home > FAQ  
  Questions    
   
Q1. Can you deliver your toys to the United States of America?
Q2. How will you deliver the toys to us?
Q3. Can we change the toys' packaging?
Q4. Can we order toys of our own design?
Q5. What currency do you accept?
Q6. How can I pay for my order?
Q7. What is the lead time for mass production?
Q8. Do your products comply with EN71 Part 1, 2 and 3?
   
     
  Answers    
   
Q1. Can you deliver your toys to the United States of America?
A1. Yes, we serve clients around the world including but not limited to those in Hong Kong, Southeast Asia, Middle East, Europe and the United States of America.
     
Q2. How will you deliver the toys to us?
A2. We deliver our products by ship, airmail or expedited airmail, depending on our clients' request.
     
Q3. Can we change the toys' packaging?
A3. Yes, we can adjust the packaging of our toys according to our clients' own design.
     
Q4. Can we order toys of our own design?
A4.

Yes, with our own factory, we not only can manufacture our own toy collection, but also offer our clients a wide range of tailor-made services including but not limited to the followings:

  • adjust our products to suit our client's needs
  • manufacture according to our client's design
  • one-stop service from design, research and development to manufacture and export
We are always ready to discuss further any specific requirements our clients have in mind. Please do not hesitate to contact us at info@toysmic.com.
     
Q5. What currency do you accept?
A5. We accept Euro, Pound Sterling and US dollar.
     
Q6. How can I pay for my order?
A6. You can pay by Letter of Credit (LC) or Telegraphic Transfer(TT) or Credit Card.
     
Q7. What is the lead time for mass production?
A7. Normally we take 1 month to manufacture and deliver your order to the address provided, depending on the order quantity.
     
Q8. Do your products comply with EN71 Part 1, 2 and 3?
A8. Most of our products comply with EN71 Part 1, 2 and 3. You are always welcome to contact us to confirm compliance of individual items.